Refund policy

Every product at The Teacher Souq is thoughtfully created with real classrooms in mind. From planners and stamps to stickers and teaching essentials, our collection is designed to be practical, reliable, and made to support educators every day.

If something isn't quite right, we're here to help. Whether it's resolving an issue, arranging a replacement, or processing a refund where applicable, our team is committed to ensuring you have the best possible experience with us.

Change of Mind

We accept returns for change-of-mind purchases within 7 days of delivery, provided the item:

  • Is unused and in its original condition
  • Is returned in its original packaging
  • Includes all original accessories, inserts, and packaging

Return shipping costs are the responsibility of the customer unless the item is faulty or supplied in error.

Please note that customised, personalised, and made-to-order products cannot be returned for change of mind unless they are faulty.

Faulty, Damaged or Incorrect Items

We carefully inspect every order before dispatch. However, if your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 48 hours of delivery at info@theteachersouq.com.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product and its packaging

Once reviewed, we'll arrange an appropriate replacement or refund where applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items
  • Sale or clearance items
  • Customised or made-to-order products

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your refund is approved, it will be processed to your original payment method. Please allow 7–14 business days for the funds to appear in your account, depending on your payment provider or financial institution.

Need Help?

If you have any questions about your order, returns, or refunds, our Customer Care team is always happy to assist.

Email: info@theteachersouq.com

We aim to respond to all enquiries as quickly as possible.

Please do not return any items without contacting us first, as we'll provide the correct return instructions to ensure your request is handled promptly.